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Refund and Return Policy

Last updated: December 2025

Thank you for using Nutricity.

We are committed to providing a satisfying shopping experience for all our customers.

If you are not satisfied with the products you purchased, please review the refund and return policy below.

1. Return Conditions

Nutricity sells health and nutrition supplements products, Product safety and hygieneprioritizes it.

Therefore, returns are only possible if they meet the following conditions.

✅ Eligible for return

All of the following conditions must be met.

  • Product Damage, defect, or misdeliveryIn case of
  • Product Sealed-new conditionand, Original packaging conditionif you maintain it
  • Delivery date from the receipt of the product 30 daysIn case of a return request

❌ Non-returnable cases

The following cases are non-refundable.

  • Opened or used health supplements
  • Products without original packaging or proof of purchase
  • “Final Sale” or “Non-Returnable” labeled items

2. Return Process

If you wish to return an item, please follow the procedure below.

  1. [email protected] Please send an email.
    (Order number, reason for return, product image (if applicable) included)
  2. Our customer support team will review your request and provide you with return instructions upon approval of the return.
  3. Returned goods arrive at our company and are inspected upon completion, after which refunds or exchanges will be processed.

Notes

  • In case of returns due to simple revocation Return shipping costs are borne by the customer.It is.
  • Our returns for damaged goods (defects, misdelivery, etc.) will be shipped by us.
  • Refunds are processed after inspection. Within 5-10 business daysIt will be processed as the initial payment method.

3. Damaged or Misdelivered Items

If the product is damaged or shipped incorrectly, Within 48 hours after delivery completionPlease contact us absolutely.

We can request product images to verify the issue, and after verification Exchange or refundWe will proceed quickly for you.

4. Order Cancellation

  • Order cancellation is Available only until shipment.does.
  • The order cannot be cancelled after it has been shipped.

If you would like to change or cancel your order, please contact our customer support team as soon as possible.

5. Customer Inquiry

If you have any questions regarding refunds and returns, please contact us below.

Nutricity / Gofinch – Customer Support (South Korea)

📧 Email: [email protected]

🌐 Website: https://nutricity.kr